Registration FAQ: Answers by Topic

October 22, 2026 | 2 min read

About This FAQ

More than 250 short answers to the questions organizers ask our support team most often about Eventact registration, grouped into seven topics. Each answer links to the guide that covers the subject in full.

Browse by Topic

• Setup and Configuration - project structure, registration forms and links, login and identification, Event App and domains, data and security.
• Forms, Fields, and Conditions - building the form, field types and data fields, order field dates, conditions and expressions, languages and design.
• Pricing, Tickets, and Promotion Codes - price plans and early bird, tickets and the pricelist, hotels and room blocks, currencies and VAT, promotion codes, and capacity.
• Payments, Cancellations, and Changes - payment methods, deposits and deferred payment, invoices and receipts, refunds, and changing a registration.
• Group Registration and MyAccount - multi-ticket orders, accompanying persons, roommates and partners, and registrant self-service.
• Confirmation Emails and Messages - confirmations, dynamic fields, invitations and RSVP, automatic messages, and unsubscribe rules.
• Reports, Exports, and Integrations - reports and exports, the Eventact API, webhooks, and CRM integrations.

Popular Questions

• Which registration link should I share?
• How can registrants come back and change their registration?
• How can I limit registration to people on my own list?
• Can my event website and Event App use my own domain?
• What is the difference between Company, Project, and Master fields?
• Can a link open the form with a specific hotel or ticket already selected?
• How do I show a page only to registrants who gave a certain answer?
• How do I allow only registered attendees to submit abstracts?
• What is the difference between a price plan and a promotion code?
• How can members pay less than non-members?
• Can one block of hotel rooms be sold at several rates?
• Does a code's usage limit count tickets or registrations?
• What are the options for when registrants pay?
• How do I approve a deferred payment?
• How do I refund a registrant who cancels?
• How do I switch a registrant to a different ticket?
• How do I set up a form where one person orders several tickets and enters each ticket holder's details?
• How do I find an accompanying person and edit their details?
• How can registrants choose their roommates?
• What can registrants do in MyAccount?
• How do I set up the registration confirmation email?
• What are dynamic fields, and how do I add one to a message?
• How can invitees confirm or decline attendance from an email?
• Do confirmation emails include an unsubscribe link?
• How do I export registrants to Excel?
• Does Eventact have an API?
• What does a webhook send, and when?
• Can a HubSpot sync overwrite or clear my data?

Registration Guides

For step-by-step explanations, see the full guides:

• Order Fields in Eventact: Selling More Than a Ticket
• Eventact Promotion Codes: Create Discounts and Unlock Hidden Tickets
• Payments, Invoices, and Financial Documents
• Registration & Attendee Management
• Understanding Registration Statuses and Best Practices
• Dynamic Event Forms Customization with Eventact Expressions
• Registration Queue

Still stuck? Contact Eventact Support. Read more about Eventact Event Registration